Business Solution

Service Management - Cost-effective and innovative service management solution to maintain customer retention

AdlER Service Management is a reliable and advanced service contract management solution which supports the organization to manage the service contracts and keeps track of all the information related to a particular contract. The solution manages all your customer details and their product purchase information at one place.

The dashboard displays concise information of all service contracts due and helps you to manage annual maintenance contract, and preventive maintenance contracts for any type of products that could have warranty contracts and needs regular servicing. The end-to-end solution supports to add multiple service contracts terms and conditions and separate warranty for each equipment of a particular system based on client and product. It tracks all required details regarding the product and helps to follow near-expiry service contracts.

The solution has integrated functions for emergency breakdown management, time and material (T&M), spare parts replacement, etc. AdlER Service Management solution offers real time alerts, gaining an earlier line of sight to emerging risk and emergency incidents. The solution also facilitates equipment installation and commissioning.

AdlER Service Management Module provides companies strategies, services, and methods to offer top of the line quality services to stand out in the competitive marketplace.

Few of the major Features

  • Enquiry register

  • Quotation preparation

  • Customer order register

  • Service register and billing

  • Income booking

  • Service tickets

  • Spare parts indent and issue

  • Equipment installation and Commissioning

  • Site visit register

  • Vehicle allocation

  • Delivery note preparation

  • Material transfer agreement and permits

  • Service Contracts & service reminders

  • Employee time sheet

  • Notification on Project variation

  • Job-wise profit comparison

  • Alerts and notifications

  • Reports and graphs

  • End-to-end

  • Dashboard